Shipping Policy

Shipping Policy:

Your order will be delivered by a courier service directly to your home!

• Delivery Times: Shipments to major cities arrive within up to 6 business days, while deliveries to remote areas may take up to 10 business days. These times include both packaging and shipping time.

• Tracking Information: Once your package leaves our studio, we will send the contact person a tracking number with a link via SMS to follow the progress of your shipment.

• Courier Contact: The courier will reach out to the designated contact person from the order to coordinate delivery in advance.

• Delivery Hours: Most deliveries occur in the morning or afternoon, so it's important to be available. If a package cannot be delivered, it will be returned to us, which may cause delays and incur an additional shipping fee (25 ILS).

• Delivery Time Requests: Specific delivery times cannot be scheduled in advance as deliveries are made according to the courier's route.

Notes:

• Tzufa is not responsible for delays caused by the courier company.
• The delivery times mentioned above do not apply to items that are out of stock or custom-made items.
• Orders will be shipped only after the purchase process is complete, provided that the order was received within the transaction times defined on the product page, the customer has a valid credit card that can be charged in Israel, and the credit card issuer has approved the transaction.

Do you have more questions? Contact us, and we’ll be happy to help!