What materials are made of jewelry?

  • All of my jewels are nickel free.
  • My jewels made of 2 microns of 14k gold plating, over brass OR made of solid 925 sterling silver / Rhodium.
  • The 2 microns of 14k gold plating considered to be the highest quality in the plating options and should last. Of course, it depends on the usage and care too.
  • The details about the materials made of each jewel can be seen on the page of each item

 

Care Instructions:

In order to keep your jewelry in great shape and long lasting, please avoid direct contact with water, perfumes, and other chemicals. We also recommend to take off your jewelry when taking a shower/washing hands or getting in the pool/sea.

Rings Size Guide for Women:

All of the rings are measured in US ring size.
If you do not know your ring size, just take a ring that you love and measure the inside diameter.
Use the following chart to determine your ring size.

US size: Inside diameter in mm. (Inside diameter in '')
· US 6: 16.5 mm (0.65'')
· US 7: 17.3 mm (0.68'')
· US 8: 18.1 mm (0.71'')
· US 9: 19.0 mm (0.75'')

Rings Size Guide for Women:

Bracelets Size Guide for Women:

Bracelets-size guide for women:

Measure your wrist with a tape measure in inches/centimeters

♦ Small: 5.5-6.0'' / 14.0-15.2cm

♦ Medium: 6.0-6.5'' / 15.2-16.5cm

♦ Large: 6.5-7.0'' / 16.5-17.8cm

Size

Wrist Measurement in Inches

Wrist Measurement in Centimeters

Small

5.5 - 6.0

14.0 - 15.2

Medium

6.0 - 6.5

15.2 - 16.5

Large

6.5 - 7.0

16.5 - 17.8

 

Q: When will I receive my order?

I will ship the jewel as fast as I can, my Items are ready to ship within 3-5 business days.

The worldwide standard shipping takes about 14 business days.

Express shipping usually takes 4-6 business days

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Q: How can I track my order?

You can track your order at the 17track website: www.17track.net/en

Q: What are the shipping fees?

The shipping cost is calculated in my items prices.

gift wrapping and packaging?

All our jewelry is sent in an elegant jewelry box.

Q: Is my personal information safe?

The payment on our website is secure and meets the highest security standards of SSL.

This is a world-leading security method that prevents malicious factors from intercepting sensitive information and making use of it.

Your credit card information is encrypted and safe and cannot be searchable or remade.

You can see the URL starts at https:// (S=Secure) it verifies the security of payment and ensures that the buyer is done in the most secure and secured man

Q: How can I pay?

Can be paid via PayPal.

How to make an order on the site?

  • Save the products you loved and add them to the "shopping cart."
  • Get in the "shopping cart" and make sure all the items you've chosen are there. (We recommend that you also verify the quantity of each item and its size)
  • If you're interested that we will be paying attention to something specific in the order, you can add a note to your order or Email us at _______.
  •      Click "Continue to Purchase".
  • Now, please check your order details and choose the shipping method.
  • If you have a "coupon code" you must enter it in the discount "box" and click "Activate" to update the final price of your order.
  • Click "Continue to Payment
  • Click "Complete Order"
  • Check your PayPal information and confirm your payment
  • Now you can see the order confirmation and summary
  • Moreover, you will receive an email with your order confirmation & Tracking number

Q: Do you offer wholesale opportunities?

If you are interested in wholesale, please contact us.

Do you need to sign up to the website to make an order?

You don't need to subscribe to the website to make an order.

However, we recommend that you register because you can stay updated about our sales and new collections.

In addition, the registration will save you the time to enter the details in the next purchase and allow you to view your order history and the items you love in the wish list.

How do I know that the order has been received?

After completing the purchase, you will receive an email that includes all the details of your order. You will also receive the tracking number and link to it so that you can check the shipping status.

Q: What is your return policy?

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Send us an email with the order details to the info@tzufa.com address.

There are certain situations where only partial refunds are granted (if applicable) - Any item that is returned more than 30 days after delivery

Refund will be given to all the jewelry in my shop, except for items on sale, earrings, custom jewelry such as personalized engraving for the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Then your refund/exchange will be processed, in a case of refund, a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. We will contact you once we receive your return item. 

Shipping

Mail your product to:

Tzuf Halpert
Yitzhak Sadeh St 11
Kiryat Ono
Israel 5529911 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (12-25 USD, depending on your shipping method). 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

You will need to send the item only with registered airmail with a trackable shipping service. Please also mark as "returned to sender."

Do not send with any private courier like DHL, UPS, FED X, EMS... Please notice that if you use a private courier it will cost a lot to release the item from customs and I will not accept it, it is not necessary if you use the post office service.

And please send me a tracking number, it is essential.