FAQ

TZUFA is an online jewelry store offering high-quality, stylish silver and gold-plated jewelry for women. We believe in creating elegant pieces that make every woman feel special.

Our registered address is in Wyoming, USA We ship worldwide, so no matter where you are, you can enjoy our stunning jewellery.

Our jewelry is crafted using high-quality silver and gold plating. We ensure that our materials are durable and hypoallergenic, providing you with jewelry that is both beautiful and long-lasting.

To place an order:

1. Browse our collections and select your desired items.
2. Add them to your cart.
3. Proceed to checkout and fill out your shipping and payment details.
4. Review your order and confirm your purchase.

Once your order is confirmed, you will receive an email with your order details.

Yes, we offer digital gift cards that you can purchase and send to friends or family. They can be used to shop for any item on our website.

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay and Google Pay (if applicable)
• Other secure online payment options

Once your order is placed and processed, it cannot be modified or canceled. However, you can request a return or exchange once you receive your order, as per our Return and Refunds Policy.

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment via the courier’s website.

Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination. You can view the estimated shipping time and cost at checkout.

Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days. International shipping may take longer, with delivery times ranging from 7 to 14 business days.

We take great care in packaging our products, but if your order arrives damaged or defective, please contact us at [support@tzufa.com] with your order number and a photo of the damage. We will resolve the issue as quickly as possible by offering a replacement or refund.

Yes, we offer returns and exchanges on most items within 30 days of purchase. The items must be in their original condition, unused, and in their original packaging. Please review our full [Return & Refund Policy] for more details.

If you experience any issues with your jewelry, such as tarnishing or a broken clasp, please contact us. We offer repair services, and depending on the issue, we can either repair or replace the item.

To keep your jewelry in excellent condition:

• Avoid contact with perfumes, lotions, and harsh chemicals.
• Store your jewelry in a cool, dry place when not in use.
• Clean your jewelry gently with a soft cloth to maintain its shine.

If you have any questions or need assistance, please feel free to reach out to our customer support team via email at support@tzufa.com, or use our live chat feature on the website during business hours.