Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Send us an email with the order details to the info@tzufa.com address.

There are certain situations where only partial refunds are granted (if applicable) - Any item that is returned more than 30 days after delivery

Refund will be given to all the jewelry in my shop, except for items on sale, earrings, custom jewelry such as personalized engraving for the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Then your refund/exchange will be processed, in a case of refund, a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. We will contact you once we receive your return item. 

Shipping

Mail your product to: 

Tzuf Halpert
Yitzhak Sadeh St 11
Kiryat Ono
Israel 5529911
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (12-25 USD, depending on your shipping method). 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

You will need to send the item only with registered airmail with a trackable shipping service. Please also mark as "returned to sender."

Do not send with any private courier like DHL, UPS, FED X, EMS... Please notice that if you use a private courier it will cost a lot to release the item from customs and I will not accept it, it is not necessary if you use the post office service.

And please send me a tracking number, it is essential. 

Thank you :)