Help & FAQs
All the love! Around all the world! Yes! We offer worldwide shipping!
We personally ship each piece from our HQ in Tel Aviv.
We love you so much!! Free International Shipping ALWAYS via DHL Express (2–7 business days) for orders above $150.
For orders under our limit, personalized shipping prices are calculated based on package and distance.
We personally ship S-Th. You will be given a special tracking code to stay up to date on your package!
Our DHL Team will send you a notification once your package hits the road running to you!
Exchanges & Returns
Of course, we want you to be in love with all our items but we get it. Sometimes it isn't a match made in heaven. Clients have within 14 days of the original purchase date to return. Item must be unworn and undamaged in mint condition. Please make sure to include all original tags and packaging too! Sales items however are final sale
Any jewelry not meeting these requirements will be charged a small fee ):
14 days from delivery date!
We offer exact refunds to the original credit card used to purchase!
Sad! But we totally understand. Email us personally for any order changes. If your order has already shipped, we will be unable to make a cancellation.
Materials & Jewelry care
High-quality brass, gold, and silver plating.
We suggest keeping all of our purchases and gifts away from saltwater, cleaning chemicals, perfumes, lotions, and more.
Keep in mind of how you wear your TZUFA pieces. Be mindful of taking clothing on and off, swimming, and your normal self-care routine like showering and exfoliating to keep your piece in its highest form.
If you have any additional questions, contact our customer support team today.
If you suffer from a known sensitivity or allergy to metals, please consult with us first prior to completing your order. We make all of our pieces nickel-free and will allergies in mind! Contact us directly for any specific questions.
We accept payments by Paypal.
All our products are wrapped with love, and taken super great care of. We gift wrap each purchase!
Yes! Our site is equipped to withstand the highest rates of intel security (SSL) to ensure that your credit card information is encrypted and untraceable by a third party. We assure you that it is 100% safe to shop through our website.
Our team will send you a confirmation email with your order number sealing the deal.
At check out silly goose! There is a special place for you right there.
Me me! Pick me!
Contact our customer support through our Contact page.
YES! Sign up for our newsletter for exclusive drops and special event releases! You can also follow us on social media for our monthly give-away and influencer collaborations!
Guess you will just have to order and find out ;)